Help - Repairs

How to get an item repaired

Your local Noel Leeming store can book a repair with an authorised service agent for products purchased from this site.

Before booking an item in for repair, we recommend referring to the manufacturer’s instructions or to the manufacturer’s online or over-the-phone diagnosis for a possible resolution to the issue you are experiencing.

If you are unsure of your item’s warranty coverage or would like to request a copy of your receipt, please contact the Noel Leeming Customer Support team on 0800 44 44 88 or customercare@nlg.co.nz.

Small item repair

For smaller items under a manufacturer’s warranty or covered by our service protection plan, you will be required to bring the product into your nearest Noel Leeming store. The Noel Leeeming team can then book this in for assessment with an authorised service agent. Please be aware that an assessment fee will apply if the item is not covered under a manufacturer's warranty, or if no fault is found with the item.

For mobile phone repair jobs, a $55 Cell Phone Bond (refundable) will need to be taken before the phone is sent away for assessment. For further information on Mobile Assessment fees and bonds, please click here.

Large item repair

Large items booked in for repair are often collected or repaired on-site, please contact the Noel Leeming Customer Support team on 0800 44 44 88 or visit your local Noel Leeming store to book a repair.

"Large items" include large White-ware items (like Ovens and Washing Machines etc.) and Televisions 42" and over. If you are unsure as to whether your item is classed as a large item, please contact the Noel Leeming Customer Support team on 0800 44 44 88 or customercare@nlg.co.nz for clarification.