Help
Do I have to use this site to buy from Noel Leeming?
If you wish to use your Blackfern Rewards Points to make your Noel Leeming purchase then yes, you must use this site to place your order.
Why can't I see all Noel Leeming products?
The products available on this site are a carefully selected subset of products. More products will be adde in time.
Am I covered by the Consumer Guarantees Act
In the unlikely event that a product you have purchased from Noel Leeming becomes faulty, they are committed to meeting their obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).
Consumer Guarantees Act 1993
The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.
- Under the CGA, products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;
- The CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and
- The CGA does not apply where the product has been misused, broken or improperly operated.
For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website: www.consumerprotection.govt.nz/general-help/laws-policies/consumer-guarantees-act
Can you price match?
Unfortunately, we cannot price match any other online or physical store, including the Noel Leeming site or Noel Leeming stores.
Can I return a product?
Please refer to the information on our returns help page, and also our repairs help page.
What do I do if a product is faulty?
Please refer to the information on our repairs and warranty help page, and also our returns help page.
Can I still take advantage of additional Noel Leeming services?
Yes, you can. If you can provide your local Noel Leeming store with the invoice number of your purchase, that store can then sort out installation/tech support for you. You can also take advantage of Noel Leeming protection plans, if you wish to do so.
What payment options are available?
You can only use your Blackfern Rewards Points to make purchases on this site. No other payment methods will be accepted.
If you would like to make a purchase and do not have enough points to cover the purchase, please contact Blackfern so that you can be made aware of your options.
Can I click and collect from a Noel Leeming store?
Sorry, at present it is not possible to click and collect.
Will I be able to track my order?
Yes. You will receive tracking information for your order so that you can check delivery status.